Director, Commercial Customer Success and Account Management - EMEA

Lead and scale Commercial Customer Success segment across key EMEA markets in a highly visible, strategic, cross-functional leadership role. Drive revenue growth, maximize customer value, and ensure world-class customer experiences for Commercial customer base. Manage four direct reports overseeing UKI, DACH, France and Scaled regions. Report directly to VP, Account Management, EMEA and partner with Sales, Implementation, Product, Finance, Support, and Operations teams.

- Bring 7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies - Demonstrate 3+ years of leadership experience managing managers or large teams - Show proven track record of scaling account management teams and achieving revenue and renewal targets - Possess exceptional communication and relationship-building skills including experience engaging with C-level executives - Apply strong project management, analytical, and problem-solving skills with a bias for action - Maintain London base or willingness to relocate - Communicate fluently in English

- Leverage strong experience in the travel and expense industry - Apply expertise with MEDDPICC or Command of the Message methodologies - Communicate in French or German

- Scale and lead the Commercial Customer Success segment building a high-performing team of Customer Success Managers across UK, France and DACH - Own all post-sales activities for Commercial customers including onboarding, adoption, renewals, upsells and expansion - Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers - Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment - Establish performance goals and KPIs for your team ensuring accountability and alignment with growth objectives - Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations - Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap - Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion - Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment - Serve as a player-coach modeling best practices for customer engagement, QBRs, and executive business reviews - Champion a culture of collaboration, continuous learning, and operational excellence within the Commercial Customer Success team - Travel up to 50% for key customer meetings, launches, and executive reviews

- Access comprehensive benefits package tailored to support your well-being and financial security - Receive generous medical plans with dental and vision benefits with premiums covered by Navan - Utilize various insurance options designed to cover each family's needs - Take advantage of paid parental and bereavement leave - Enjoy subsidized commuter benefits - Access mental health support resources - Receive connectivity stipends - Benefit from pet insurance coverage - Work in global office spaces in the U.S., Europe, and Asia designed to feel welcoming - Enjoy perks such as lunches and happy hours to create a strong team environment

Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on.