Associate Customer Success Manager

ServiceNow is seeking an Associate Customer Success Manager to act as an advocate for customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance.

• Demonstrate experience leveraging AI to enhance work processes, decision-making, and problem-solving including AI-powered automation and workflow optimization. • Possess 2+ years of experience providing customer professional services or related business support. • Show ability to provide independent comprehensive services. • Prove experience resolving issues through analysis. • Exhibit experience in working collaboratively. • Commit to coming into the Dublin office 2-3 times a week.

• Hold ServiceNow accreditations or certifications. • Show familiarity with ServiceNow platform and products. • Demonstrate experience with data-driven insights and customer success metrics. • Exhibit knowledge of SaaS customer success best practices.

• Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges. • Ensure customers are technically healthy and on the most recent version of the product. • Identify criteria for assisting customers by using Artificial Intelligence in the Impact Delivery Instance. • Promote ServiceNow customer success stories and processes. • Ensure customers obtain maximum value from their ServiceNow investment and use their licenses. • Work with ServiceNow teams to improve product adoption and increase footprint. • Ensure any escalated client issues are resolved quickly using resources from across the company ecosystem.

• Work with a global market leader serving over 8,100 customers including 85% of the Fortune 500. • Join a flexible work environment with trust-based distributed work approach. • Access equal opportunity employment with accommodations for candidates who need them. • Be part of an AI-enhanced technology company with innovative cloud-based platform.

ServiceNow started in San Diego, California in 2004 and stands today as a global market leader bringing innovative AI-enhanced technology to over 8,100 customers including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.