Senior Technical Analyst, Retail

• Implement and support technology applications by leveraging in-depth technical knowledge. • Partner with internal teams and external vendors to develop the EU Retail and Omni Channel environment. • Configure, maintain, and upgrade existing systems across circa 90 stores in 12 EU countries. • Support multiple strategic technology projects as part of a multi-year investment program.

• Hold a University Degree or an equivalent educational qualification. • Possess a minimum of 2 to 5 years of professional experience in a Retail environment. • Demonstrate expert knowledge of Retail POS systems such as Oracle X-Store, APTOS, or IBM OMS/Sterling. • Show proficiency in payment systems including ADYEN, SVS, or ValueLink. • Have hands-on experience and a strong willingness to further learn SQL, XML, and database management. • Exhibit the communication skills necessary to work effectively with senior executive levels. • Display a pragmatic, results-driven attitude with the ability to work autonomously. • Show flexibility to travel occasionally to EU locations and farther afield to the US or Asia. • Be willing to perform occasional out-of-hours work for major escalated issues on call. • Have fluent written and spoken English language skills.

• Have experience working within a large-scale global organization. • Possess an interest in deeply understanding complex Retail Business processes. • Have experience managing inventory assets assigned to physical stores and depots. • Demonstrate experience in participating in and managing Major Incident calls.

• Manage the day-to-day operations of multiple global vendors supporting EU applications. • Configure, maintain, and monitor IT Retail systems including POS, Inventory, and Payments. • Ensure application deployment projects are supported effectively and resolve escalated issues. • Monitor and guide 2nd level vendor partners in handling incidents impacting retail stores. • Collaborate with Store Opening Coordinators to ensure smooth technical setup for new locations. • Review and analyze existing application performance to identify areas for improvement. • Partner with Retail Store Support Engineering to find root causes for open problems. • Create and maintain Operating Procedures and Knowledgebase articles for support providers. • Communicate ongoing technical issues and updates clearly to Store Operations teams.

• Work in a global house of brands that values individuality and creativity. • Join a team committed to being innovative and wholly inclusive. • Benefit from a environment where your voice is valued and ambitions are supported. • Engage in high-level cross-functional collaboration and professional recognition. • Participate in a multi-year investment program with strategic technology projects.

Tapestry is a global house of brands—including Coach and Kate Spade New York—built by unconventional entrepreneurs and unexpected solutions. The company fosters a culture where difference sparks brilliance and individuality is welcomed. As an equal opportunity employer, Tapestry is dedicated to innovation, inclusivity, and helping employees make their professional dreams happen through a supportive and recognized work environment.