AI Engineer

• Play a critical role in developing the core Large Language Model (LLM) service. • Build, deploy, and optimize LLM-powered solutions that impact customers' ability to understand and process risk in commercial insurance. • Work on a Generative AI powered risk digitization platform providing a unified interface for internal services to leverage LLMs at scale.

• Demonstrate strong analytical and problem-solving skills with the ability to address complex AI challenges. • Have strong communication skills with the ability to work effectively with cross-functional teams. • Show a passion for using AI to solve complex problems and a willingness to learn. • Have experience and strong knowledge of using AI/ML and particularly LLMs. • Be proficient in Python, specifically with mypy and asyncio. • Have fluent spoken and written English. • Have the permanent right to work in the UK or Ireland without requiring visa sponsorship.

• Have experience with prompt engineering techniques. • Have experience with agentic systems. • Have experience working with multiple LLM models. • Have experience using LLMs for document processing tasks.

• Engage deeply with domain experts and product managers to understand and define key business problems within risk processing that can be solved with LLMs. • Collaborate closely with consuming service teams to define clear, efficient, and scalable interfaces for LLM tasks. • Design, develop, test, and deploy domain-specific LLM tasks such as information extraction, risk assessment, and document summarization. • Stay up-to-date with the latest advancements in LLM technology and actively explore new models, techniques, and tools such as Agentic AI. • Develop and implement comprehensive evaluation metrics and tools to rigorously assess and iterate on LLM task performance. • Analyze task performance, identify areas for improvement, and implement strategies to optimize accuracy, efficiency, and cost-effectiveness. • Monitor the performance of deployed LLM tasks in production, proactively identify and address issues, and ensure high reliability and accuracy.

• Receive a competitive salary. • Work in a remote-first environment from anywhere in the UK or Ireland. • Join a fun, vibrant, and energetic environment with people that want to make a difference. • Access opportunities to learn and build new skills in an expanding business. • Receive private health insurance. • Choose your laptop. • Enjoy flexi-working arrangements. • Participate in company trips.

Cytora, now part of Applied Systems, combines cutting-edge innovation with global scale to transform commercial insurance. Founded in 2012, Cytora enables insurers to digitise risks, unlock the value of external data, and automate risk intake across SME, Mid Market, and Specialty lines. Applied Systems is a global leader in insurance technology since 1983, powering more than 18,000 agencies and 160,000+ users across North America and Europe. Together, Cytora and Applied Systems are accelerating digital transformation across the insurance industry.