Customer Success Executive

• Be the human backbone of an increasingly automated ecosystem. • Ensure a seamless rental journey for guests and landlords. • Work in a hands-on, people-centric role delivering world-class service.

• Exceptional written and verbal communication skills. • Experience in customer success, hospitality, or property management. • Confidence using CRM systems, PMS tools, and digital support platforms. • Strong problem-solving, time management, and organizational skills. • High emotional intelligence: empathy, patience, and composure under pressure. • Fluency in English; French or other languages are a strong plus.

• Experience with global, high-growth companies. • Knowledge of property management or rental marketplaces. • Familiarity with cross-team collaboration in tech-driven environments.

• Serve as the primary point of contact for guests and landlords via chat, email, and phone. • Guide new landlords and partners through the PMS platform. • Troubleshoot operational and technical issues; escalate when necessary. • Track satisfaction metrics, gather feedback, and identify trends. • Collaborate with Operations, Product, and Tech teams to refine processes. • Identify upselling opportunities and strengthen long-term relationships.

• Make an impact in a company redefining global rentals. • Work with a high-performing international team. • Career growth with rapid global expansion. • Competitive compensation with results-driven bonuses. • Remote-first culture focused on outcomes.

• Reinventing the global rental experience. • Automating operations and streamlining bookings with proprietary PMS. • Scaling rapidly with a team of ambitious, proactive A-Players. • Committed to excellence in service and technology-driven solutions.