Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs

• Join Twilio's Government, Policy and Regulatory Affairs (GPRA) team as a strategic component of company success. • Help track, assess, and communicate policy evolutions as EMEA presence grows. • Contribute to development and execution of engagement and compliance strategy representing Twilio to EU institutions, governments, and authorities in EMEA. • Work with growing and dynamic team closely with the business on policy and regulatory matters. • Coordinate and maintain internal communication workflows ensuring timely updates, document management, and alignment across EMEA and global GPRA teams. • Proactively monitor and track policy and regulatory developments relevant to Twilio at EU and national level in EMEA. • Track and ensure regulatory compliance obligations such as reporting requirements are met in a timely manner. • Analyze and assess policy and regulation for relevance and impact on Twilio preparing information materials. • Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.

• At least 2 years of relevant public policy and regulatory experience in technology, digital, telecoms, or other relevant sectors with Bachelor's Degree, or 3 years with Master's Degree. • Relevant experience at corporate tech/telecoms companies, law firm, public policy/public affairs consultancy, trade associations, or government/institutions. • Keen understanding of telecoms and tech regulatory frameworks, EU and UK policy, political, and legislative frameworks. • Demonstrates collaborative spirit contributing positively to team dynamics while possessing ability to work independently. • Critical thinking, good judgment, and ability to balance priorities and resources to deliver on concurrent projects. • Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution. • Strong organizational skills coordinating across internal functions and ensuring timely delivery of priorities. • Familiarity and experience in drafting regulatory filings and legislative consultation submissions. • Direct experience managing responses to regulatory communications, enforcement actions, and regulatory inquiries. • Experience engaging and working with EMEA regulators in telecoms market including practical understanding of regulator's processes. • Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail, and proven ability to work independently. • Demonstrated ability to work in collaborative, fast-paced environment and make sound judgment under tight deadlines.

• In-house, government, regulator, or law firm experience advising on telecommunications policy, law and regulation. • Experience developing compliance strategies, governance, and frameworks ideally across multiple jurisdictions. • Experience developing, evaluating, and maintaining programs ensuring regulated products and services comply with laws, regulations, and industry standards. • Experience managing and driving completion of compliance projects and partnering effectively with cross-functional teams. • Knowledge of German, French, Spanish, Italian, Portuguese, or other languages. • Strong communication skills and strategic thinking. • Policy, legal, regulatory, compliance, or relevant advanced degree/experience. • Background in other highly regulated tech industries.

• Own and drive key GPRA EMEA processes including newsletters and knowledge-sharing updates. • Set up, coordinate, and prepare internal and external meetings as appropriate. • Support teams on development, maintenance, and documentation of regulatory reporting requirements. • Contribute to development of policy positions and work with GPRA team to develop and maintain effective engagement strategy with stakeholders. • Provide project management and administrative support to GPRA team members including tracking deliverables and maintaining work plans. • Assist with drafting, research, and document preparation ensuring timely follow-up on action items. • Serve as trusted partner providing analysis and actionable guidance to colleagues on relevant legal and regulatory aspects. • Oversee and ensure compliance with telecom regulations, rules, and industry standards including providing input to product and operations teams. • Respond promptly to legal requests from business and stakeholders summarizing regulatory requirements in clear, concise, business-friendly way. • Collaborate on regulatory engagement strategy and lead or support internal and external GPRA meetings. • Advise, influence, and coordinate development of company views on tech and telecommunication regulatory matters. • Advise the business in market access and licensing activities. • Identify key regulatory risks and opportunities. • Provide end-to-end analysis and support to ensure compliance in countries where Twilio offers or intends to offer services.

• Remote-first work environment based in UK or Ireland. • Competitive pay with generous time-off policy. • Ample parental and wellness leave. • Healthcare benefits. • Retirement savings program. • Up to 20% travel anticipated to connect in-person and engage with stakeholders. • Strong culture of connection and global inclusion. • Support for employees to build positive change in communities through volunteering and donation efforts. • Opportunity to work with innovative solutions serving hundreds of thousands of businesses. • Career development opportunities in hands of employees. • Equal opportunity employer committed to diversity and inclusion.

Twilio is shaping the future of communications delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. With dedication to remote-first work and strong culture of connection and global inclusion, Twilio ensures that no matter the location, employees are part of a vibrant team with diverse experiences making a global impact each day. Twilio values diverse experiences and encourages everyone who meets required qualifications to apply, even those whose careers are just starting or haven't followed traditional paths.