Developer Success Engineer

• Accelerate adoption and unlock growth by guiding customers through important technical milestones. • Proactively engage with customers in time-boxed, outcome-driven motions including onboarding, go-live readiness, and post-launch stabilization. • Work with diverse customers from fast-moving startups to established enterprises, adapting approach to match their needs and pace. • Deliver short, focused sprints with clear objectives to work with many customers while creating meaningful impact. • Focus on production-readiness, performance, and optimization to ensure confident launches and effective scaling. • Capture repeatable solutions and translate them into documentation, playbooks, and best practices. • Extend impact of work to thousands of developers by strengthening customer intelligence and reducing friction. • Improve overall efficiency of customer experience across the developer journey.

• 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role. • Strong knowledge of Next.js, React, and modern web performance best practices. • Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations. • Diagnose complex technical issues and provide structured recommendations with empathy and clarity. • Strong communication skills to explain technical concepts clearly in writing, async channels, and live conversations. • Must have used Vercel or Next.js, or a comparable platform. • Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.

• Contributed to open-source projects, technical documentation, or developer advocacy initiatives. • Experience in incident management, debugging serverless functions, or optimizing frontend performance. • Comfortable working in a fast-paced, global, remote-friendly environment. • Experience working with both startups and enterprise customers. • Background in creating internal playbooks and knowledge base articles.

• Lead customers through defined technical motions that accelerate adoption and launch on Vercel. • Provide implementation guidance ensuring deployments follow best practices for builds, caching, web performance, and cost efficiency. • Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations. • Identify and unblock opportunities for customer growth and expansion. • Author and maintain resources including internal playbooks, external documentation, and knowledge base articles. • Partner with Sales, Support, and Product teams to escalate complex issues and influence product improvements. • Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale.

• Competitive compensation package including equity. • Inclusive healthcare package. • Mentorship and event opportunities to build network and skills. • Flexible time off policy. • Gear provided to perform role effectively. • Work from home budget to outfit workspace as needed. • Remote-friendly global work environment. • Inclusive community fostering empowerment and diversity.

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. The mission is to enable the world to ship the best products by creating a place where everyone can do their best work, whether building on the platform, supporting customers, or shaping the story.