Enterprise Customer Success Manager

monday.com is seeking an experienced Enterprise Customer Success Manager in London to manage a portfolio of Enterprise customers in the UK&I region. Help customers implement, roll out, and achieve ROI from the monday.com product suite by learning their pain points, planning solutions, building workflows and dashboards, and rolling out business-critical, enterprise-grade solutions. Serve as a trusted partner engaging directly with users to identify challenges, build tailored solutions, and drive platform adoption to achieve business goals.

• Possess 3+ years of experience as Customer Success Manager or similar role at SaaS company. • Demonstrate proven experience in hands-on customer success role. • Display strong analytical skills with ability to diagnose issues, interpret data, and provide solutions. • Show creative, self-starter mentality with ability to manage initiatives independently in fast-paced environment. • Exhibit strong understanding of how Enterprise businesses operate. • Demonstrate exceptional communication and interpersonal skills with talent for building strong relationships with variety of stakeholders. • Show experience helping customers deploy and see value of products they have purchased. • Display passion for technology and AI with proven ability to quickly learn and master new products. • Demonstrate experience with building and executing account plans to drive adoption and ensure long-term customer success. • Show experience working in global team for international company. • Possess excellent written and verbal communication skills.

• Show experience with project management processes in enterprise environments. • Display proficiency in building and configuring workflow automation platforms. • Demonstrate experience with data-driven decision-making and AI tools for analyzing platform usage and adoption metrics. • Show ability to create and optimize complex dashboards and reporting systems. • Display experience with enterprise-grade solution implementations and rollouts.

• Master technical aspects of platform to help enterprise customers solve complex business cases by defining unique setup and ensuring clear end-user training plan for workflows. • Work directly with customers to set up and deploy new use cases that solve business challenges. • Help customers improve existing processes on platform to increase efficiency and drive adoption. • Clearly articulate value of new and existing use cases, connecting benefits directly to customer's business goals. • Proactively manage portfolio to ensure long-term customer satisfaction and successful renewals. • Collect and share customer feedback with product and engineering teams to inform future product development. • Identify and mitigate potential churn risks by ensuring customers consistently derive value from platform and monitoring data sources. • Leverage AI to maximize efficiency in CSMs' work and for customers' business processes.

• Work at rapidly growing work management platform trusted by enterprise customers globally. • Join energetic, empathetic, and passionate Customer Success Team that serves as trusted advisor for building relationships and driving product adoption. • Gain deep product expertise as platform expert helping customers optimize workflows. • Work in dynamic environment with opportunities to take on new challenges and initiatives. • Contribute to equal opportunity employer committed to open, accessible, and inclusive workplace free from discrimination. • Attend London office 3 days per week with flexible hybrid work arrangement. • Access comprehensive support during hiring process if accommodation needed.

monday.com is a work management platform that empowers teams to run projects and workflows with confidence. The Customer Success Team serves as trusted advisors for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, the team provides a unique level of consultation and inspiration to customers in an energetic and collaborative environment.