Strategic Customer Success Manager - French Fluency

Samsara is seeking a Strategic Customer Success Manager with French fluency to work with Enterprise customers across the UK and France. Partner with top customers to understand their fleet operations and unique challenges, advise on customizing the Connected Operations™ Cloud platform, and become their long-term strategic partner. Work cross-functionally with Sales, Support, Engineering, and Product teams while helping organizations improve safety, efficiency, and sustainability of physical operations powering the global economy.

• Possess fluency in French (required). • Demonstrate 6+ years of experience in senior Customer Success, account management, or strategic consulting role with Enterprise SaaS experience preferred. • Show strong priority management and high emotional intelligence for demanding position with high internal visibility. • Display experience supporting or working with technical products. • Exhibit solutions-oriented mindset with strong problem-solving skills. • Demonstrate proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day software users. • Show passion for taking initiative and thriving in fast-paced, change-heavy environment. • Display diplomacy, tact, and poise under pressure when working through customer issues. • Possess Bachelor's degree from 4-year institution.

• Show strong bias for action with ability to think big and insist on high standards. • Demonstrate experience serving and supporting large-scale business solutions at Fortune 500 companies. • Display ability to thrive in unstructured, fast-paced, and change-heavy environment.

• Ensure customers increase safety, efficiency, and sustainability of operations using Samsara's IoT platform. • Compose joint success plans with customers outlining objectives, metrics, and timelines while removing barriers to achieving business value. • Orchestrate executive business reviews with customers' decision-makers and executive leadership to review past successes and align on upcoming goals. • Conduct workshops with customers to understand current operations and recommend workflow changes for maximizing Samsara product value. • Deeply understand Samsara platform capabilities and explain them to businesses across field services, utilities, long-haul transportation, school buses, and other industries. • Serve as mentor to wider Customer Success and Support teams. • Champion and embed Samsara's cultural principles including Focus on Customer Success, Build for the Long Term, Adopt Growth Mindset, Be Inclusive, and Win as Team. • Travel to customer sites in France and United Kingdom up to 20% of time, including overnight stays.

• Work at pioneer of Connected Operations™ Cloud platform helping digitally transform physical operations at scale across industries representing 40% of global GDP. • Join recently public company (NYSE: IOT) with autonomy and support to make impact while building for long term. • Shape future of physical operations through product solutions including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. • Experience multiple aspects of hyper-growth company through cross-functional role connecting Sales, Support, Sales Engineering, and Product teams. • Architect your own career with opportunities to master craft in hyper-growth environment where team is still shaping its future. • Work with best and brightest professionals in collaborative environment where team wins together, celebrates together, and supports each other. • Access competitive total compensation package with employee-led remote and flexible working, health benefits, and comprehensive perks. • Benefit from inclusive work environment committed to equal opportunity employment and diverse approaches to solving complex problems. • Work from Paris or London office (relocation assistance not provided) with flexible working model supporting office, hybrid, and remote arrangements based on role requirements.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations that depend on physical operations to harness Internet of Things (IoT) data for developing actionable insights and improving operations. Samsara helps improve safety, efficiency, and sustainability of physical operations powering the global economy across industries including agriculture, construction, field services, transportation, and manufacturing. As a recently public company, Samsara provides team members with autonomy and support to make impact while building innovative solutions for the future of physical operations.