Future Opportunities - Customer Success - UK

PagerDuty is seeking Customer Success Managers to partner closely with customers and help them achieve business outcomes while transforming how they work in real time. Act as trusted advisors who unlock value, accelerate adoption, and bring innovation to life for organizations across industries. Join a global leader in digital operations management trusted by nearly half of the Fortune 500 and approximately two-thirds of the Fortune 100.

• Demonstrate experience building trusted relationships with executive and operational stakeholders while guiding them through digital and organizational change. • Show strong understanding of B2B SaaS environments with ability to align customer goals with strategic outcomes and business value. • Display collaborative mindset comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. • Possess skilled communication abilities excelling in consultative conversations while influencing at all levels and facilitating meaningful, outcome-driven discussions. • Demonstrate ability to translate complex technology concepts into actionable insights helping customers realize ROI and drive growth through data-driven decisions.

• Show experience working with Fortune 500 or enterprise-level organizations. • Demonstrate background in digital transformation or organizational change management. • Display expertise in operational efficiency and customer engagement optimization. • Possess experience shaping product roadmaps through customer advocacy. • Show proven track record of driving measurable customer outcomes and business value realization.

• Act as trusted advisor guiding customers through their digital transformation journey. • Build and deliver strategic adoption plans while identifying opportunities for optimization and innovation. • Lead business reviews and strategic sessions ensuring alignment with each customer's evolving goals. • Serve as voice of the customer while shaping internal priorities and influencing product roadmap. • Drive collaboration across internal teams to ensure customers experience maximum value and operational success. • Partner with Sales, Product, and Expert Services teams to deliver seamless customer experiences. • Help organizations operate efficiently, scale securely, and continually improve their customer engagement.

• Work at global leader in digital operations management trusted by nearly half of Fortune 500 and Forbes AI 50. • Join Great Place to Work-certified company recognized as Fortune Best Workplace for Millennials, Best Medium Workplace, and Best Workplace in Technology. • Access comprehensive benefits package including competitive salary, company equity, and ESPP (Employee Stock Purchase Program). • Benefit from flexible work arrangements with hybrid model operating from London office. • Enjoy generous paid vacation time, paid holidays, sick leave, and 20 hours paid volunteer time off per year. • Access Dutonian Wellness Days and HibernationDuty providing companywide paid days off in addition to PTO. • Receive paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent. • Participate in company-wide hack weeks and mental wellness programs. • Experience retirement or pension plan and comprehensive healthcare benefits. • Work at top-rated product on TrustRadius and G2 with AI-powered Operations Cloud platform. • Join organization committed to equal opportunity employment and reasonable accommodations for qualified individuals with disabilities.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. PagerDuty is Great Place to Work-certified and recognized as a Fortune Best Workplace for Millennials, Best Medium Workplace, and Best Workplace in Technology.