Customer Success Manager, EMEA

• Work with Webflow's most high-impact Enterprise customers from day one through renewal. • Serve as the primary partner for strategic accounts, playing a central role in their long-term success. • Drive adoption, uncover new use cases, and champion meaningful outcomes. • Influence growth, retention, and the overall strength of the Enterprise business. • Act as the trusted advisor who sees the big picture and brings cross-functional teams together.

• Have 3+ years of prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment. • Have experience managing a book of accounts while balancing competing priorities and responding quickly to customer needs. • Demonstrate solid organizational and project-management habits that help you stay prepared, document clearly, and follow through reliably.

• Take a consultative approach by asking thoughtful questions, learning quickly, and enjoying helping customers solve real problems. • Communicate clearly and confidently, especially when explaining technical concepts or guiding customers through next steps. • Be willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases. • Stay curious and open to growth by actively building fluency in emerging technologies like AI to unlock creativity and amplify impact.

• Build strong working relationships with customers' day-to-day teams and key stakeholders throughout their Webflow journey. • Learn each customer's goals and workflows to guide them toward meaningful wins with Webflow's AI-native website experience platform. • Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. • Partner closely with Account Executives and Solutions Engineers to deliver smooth onboarding and drive ongoing adoption. • Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement. • Collaborate with the Account team to support strong renewal outcomes by keeping customer health signals visible and acting early on risks. • Bring clear, organized customer insights back to the business to help improve product, processes, and overall Enterprise experience.

• Receive equity (RSUs) in the growing, privately held company. • Access comprehensive medical, dental, and vision plans with Webflow covering most premiums. • Enjoy 12 weeks of paid parental leave for all parents plus 6+ weeks of additional paid leave for birthing parents. • Take flexible vacation, paid holidays, and access a sabbatical program. • Utilize mental health resources including therapy and coaching. • Benefit from a 401(k) with 100% employer match up to $6,000/year in the U.S. and global retirement savings support. • Receive monthly stipends for work and wellness expenses. • Be eligible for the annual WIN bonus program.

Webflow is building the world's leading AI-native Digital Experience Platform. The company empowers teams from entrepreneurs to global enterprises to design, launch, and optimize for the web without barriers. Webflow believes the future of the web and work is more open, creative, and equitable. Equality is a core tenet of the culture, committed to building an inclusive global team representing diverse backgrounds, perspectives, beliefs, and experiences.